^{Effective Date: September 14, 2026}

This Privacy Policy explains how JK Auto Repair and JK Auto Body (“JK,” “we,” “us,” or “our”) collect, use, disclose, and protect personal information in connection with jkautowebster.com, our forms, emails, phone communications, and SMS/text messaging.

1. Information We Collect

We may collect:

- Contact Information: name, phone number, email address, and mailing or service address.

- Vehicle & Service Information: vehicle details, requested services, repair concerns, appointment information, photos you provide, and notes related to your vehicle or service request.

- Payment Information: when payments are made electronically, payment information may be processed by a third-party payment processor. JK does not necessarily store complete credit or debit card information.

- Communications: emails, text messages, phone communications, and your communication preferences or consent status.

- Technical Information: IP address, browser or device information, and website analytics or cookie information generated when you use our website.

2. How We Use Information

We may use your information to:

- Respond to questions and service requests.

- Schedule appointments.

- Prepare estimates and provide repair or service updates.

- Perform authorized automotive or auto body services.

- Provide customer support.

- Send invoices, receipts, payment links, and other service-related communications.

- Send marketing or promotional communications when you have consented to receive them.

- Improve our website, services, and customer experience.

- Maintain business records and comply with legal obligations.

3. SMS/Text Messaging Privacy

We may send text messages when you provide your mobile number and consent to receive them.

Messages may include appointment confirmations, reminders, estimates, repair updates, customer service messages, payment information, and other communications related to your request or service.

You may reply STOP at any time to stop receiving text messages. Reply HELP for assistance. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services.

JK does not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their marketing or advertising purposes. Service providers used to deliver text messages may process limited information such as your phone number, message content, and related technical information as necessary to provide those communications.

4. When We Share Information

JK does not sell personal information.

We may disclose limited information to trusted service providers when necessary to operate our business, including providers that assist with:

- Website hosting and technology

- Customer relationship management

- Email and text communications

- Appointment scheduling

- Payment processing

- Website analytics

- Advertising and marketing measurement

- Data storage and security

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, employees, business, or property.

5. Cookies & Analytics

Our website may use cookies and similar technologies to operate the site, understand website traffic, improve functionality, and measure advertising or marketing performance. You may control or disable cookies through your browser settings. Disabling cookies may affect some website features.

6. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and repair records, meet legal or regulatory requirements, resolve disputes, and protect our legal interests. Communication records may also be retained for customer service, compliance, and troubleshooting purposes.

8. Your Choices

You may:

SMS: Reply STOP to opt out of text messages or HELP for assistance.

Email: Use an unsubscribe link when provided or contact us directly.

Cookies: Adjust your browser settings to limit or disable cookies.

Access or Updates: Contact us if you need to update or correct information you have provided.

We may retain certain information when required for legitimate business, tax, warranty, insurance, legal, or recordkeeping purposes.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Websites

Our website may contain links to third-party websites or services. JK is not responsible for the privacy practices, security, or content of websites operated by third parties. Their own terms and privacy policies apply when you use those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date above and post the revised policy on this page.

12. Contact Us

Questions about this Privacy Policy may be directed to:

JK Auto Repair / JK Auto Body
63 E. Main Street
Webster, MA 01570
Phone: (508) 500-8526
Website: jkautowebster.com